anyone know about docucolor 240/250 and docucentre 5540/6550?
anyone using this machine?
let discuss about it.

Welcome,

Unfortunately I cannot say I have any first hand experience with the products you mentioned; however, I suspect others have and hope that more folks with other products like yourself will also find this site to be a helpful area to exchange information and experiences.

Be patient, I expect some one will show up.

thanks.

i run a docucolor 250 from when they first came out wot do you need to know??

do you know this docucentre 5540/6550?
I think it is same machine.

Greetings. Put the question(s) out here regardless. It is possible someone will be able to provide some insight based on other machine experience. It might also help someone with similar equipment / problems / questions find the site.

-john

ive never heard of 5540/6550 related to a dc250 there is 2 versions of the dc250 theres the standard 50 print per minute then a 40 print per minute

then you 250/240 when printing both side, it is match front and back?
or it got some out about 2mm?

are you printing duplex or work then turn and what tray are you printing from, and what paper weight settings are you putting on the tray?



are you printing duplex or work then turn and what tray are you printing from, and what paper weight settings are you putting on the tray?

Please see the Customer Expectation Document from Xerox regarding the specifications for image registration, both sheet to sheet and front to back, both from the trays and from the bypass.

There is variance, and that's documented.

Only plain paper and heavyweight (105-176g/m) can print duplex.
Other type of paper and card must print then work and turn manual.
I using bypass tray for all thing. I seldom use normal A3 and A4.
All I used is A3++.
Max paper is 13"x19".
I can choose weight setting in print dialog. It had so many type of paper but all in categories of 105-176g/m
and 177-280g/m.
The user manual didn't state out clearly about different type of paper setting.
You have idea on paper type setting?
In print dialog, I can choose:

Plain
Plain- side 2
Recycled
Heavyweight 1 (105-176g/m)
Heavyweight 1 side 2
Heavyweight 2 (177-280g/m)
Heavyweight 2 side 2
Transparency
Hole Punched
Label 1 (105-176g/m)
Label 2 (177-280g/m)
Tab stock
coated 1 (105-176g/m)
coated 2 (177-280g/m)
Adhesive
Custome 1
Custome 2
Custome 3
Custome 4
Custome 5

what different for each setting?
Not stated in manual, so I can't find out what different.
Now I choose coated 1 for paper that weigth is fall in that range
choose coated 2 for weigther paper/card.
It will be nice if anyone of you can tell me about different of this setting.
Thanks.

do you have that customer expectation document?
I don't have this.
is it in digital form(pdf file)?
can send to me?

sometime I can adjust that both side match front and back registration but it sure got 1 corner got distortian and run out. Maybe paper/card heat by it and when print back side, it distort out.
The most problem is when it start take paper in from bypass tray, it sure rotate some that why it cannot match.

It's available in digital format. Whomever bought the gear for you had to sign a hard copy of it prior to the gear being installed.

Your Xerox analyst or sales rep can provide you with this documentation. Your service rep and/or his manager can, too; the Customer Expectation Document is the foundation for the Xerox Total Satisfaction Guarantee, which is backed by your service rep and his manager.

can you send this to me?
is it related to paper setting and all the info about xerox machine?
becos at my place, we can't buy direct from xerox, it got local distributor, we have to buy from them.

Unfortunately this type of document is restricted by Xerox to be between customers and Xerox. I will not allow it to be posted here nor is this the place to post it.

Please contact who ever sold you the device, ask them to go back to Xerox to get the Customer Expectation Document. They will have access to it, and as Elmo said, it should be required for you to sign but in rural areas its tough to enforce.

Also, check with the service manager, as he/she should have this document for you as well.

Absolutely. Since this document is the foundation for the Total Satisfaction Guarantee, and since your service technician and his management are the ones who fulfill the Guarantee, they absolutely will have access to this document.

Stripped down, the Guarantee simply says that if the machine isn't doing what it's supposed to do, and if Xerox Service can't make it do what it's supposed to do, Xerox Service will make it right by giving you another machine (or equivalent) that can do what it's supposed to do.

Find your technician, and ask him for a copy. He *wants* you to know what the machine can and can't do, since he has to make it do what it's supposed to do. If necessary, engage his manager.

will you all facing paper distortion problem?
becos for this machine, when we print front side, it heat up the paper/card, later print back side, it will not match.

That is pretty typical of a non same edge registration system. Try rotating the second side image 180 degrees and use the same edge of the sheet for the second side and see if the registration is better or worse.

Is there any registration calibration or adjustments on the machine?

nope, I think there is also another thing about paper feed in bypass tray.
When it take paper in, it not straight.

I've used the Doc12, the DC240 and the iGen3. Of the three, I found the DC240 performed the best.

Cool stuff about it:

Despite the small footprint, it was much faster than the Doc12.
It could duplex medium weights (but not heavy weights.)
It had no fuser oil. It has far fewer moving parts than other digital devices and I found it very reliable. The toner also had a very long life for such a small device.

I would say that it is the superior machine to the Doc12; the Doc12 had some serious substrate issues (trying to print onto 110# index paper was a nightmare) that the 240 excelled at. The Doc12 was probably pretty wow when it came out but I find that a lot of its issues (such as the remarkably shiny toner that made uncoated paper look glossy) look pretty poor when compared with the 240.

The iGen3 I have only used a short time. Though it has some very impressive capabilities, the general clunkiness of the paper trays, the knife-like quality of the metal bits protruding inside the machine and the general finickiness of the device make me wish I could operate the 240 again. It's just a solid little machine.

However, one way the iGen3 kicks the pants out of those smaller type models is registration. With the Doc12 and DC240 I pretty much wrote off getting reasonable registration. I just learned to compensate when I could a grit my teeth when I couldn't. They just aren't designed for exacting registration standards. The iGen3 has some very impressive registration.