Well our igen is schedualed to be installed the second week in Sept. I was wondering if there were any tips or checks that we should do during install that would eleviate some headaches. I won't be here but I would like to compile a list of things that should, would or could be checked, like kinks in replinishing and drain lines ect. Any input from you veterans out there would be great!

Greetings Nick,

Are you going to be the operator / prepress / manager / etc.?

More than anything I would make sure you use the installation window to establish your quality expectations with service. Force the machine to meet your needs during the installation week.

Get work on the press immediately. Make as many mistakes as possible in the first week while Xerox is really helping you.

Increase the number of parts on hand as quickly as possible. Nothing worse than having what you need on backorder or not in stock at your location.

Make sure the basics happen, run each of your baseline stocks from each of the feeders / feeder trays to each of the stackers (if more than one).

Make sure that the rip software is up to date.

Make sure that they help you with getting the remote access software for the front end up and running. Amazingly, that has been a challenge after installations. It is free; however, post install I have even heard of Xerox trying to sell it our an analyst to come out with it.

Greetings to you also!

I am going to be operator/manager. What parts have you had trouble getting or is it dependant on what you run? We have already discussed internally what our quality and performance expectations are and what is represented to us. I have a feeling that we are going to have to stay on top of that. Thank you for your information and if you think of anything else please let me know.

Have a great day!

Parts that you should make sure you have a higher number of on hand than what they initally allocate you is: Developer Waste Containers, Trickle Bottles and Heat Rolls. The initial ROP is usually a very low number of these items and you will find at times you are replacing them often if you are running heavy production. Request they order you the parts needed to build up a 2nd heat roll to have a spare ready to go in the machine as the need arises. Also make sure they order you a supply of Towels (14 bags = a case) and Gloves in each of the sizes you need. Work with your CSE on how they want you to handle reordering of used supplies early on in the process, as you don't want to find yourself without something when you need it, because they haven't been in to get your supply list.

On set up, we experienced two things... The valve connected to the drain hose was left open, so the first time the machine was left on overnight we came in to a small flood the next morning. We also had a Kink in the fuser fluid main feed hose, that caused us fuser roll issues. 3 months after installation it was also discovered the main fan to the cooling system on our machine was wired backwards.

Talk with your CSE about HFSI's (High Frequency Service Items) - when will they come and do these. Alot of this will be based on your overall production, but if they are not done in a timely manner - Image Quality can be greatly affected.

I highly recommend keeping a sample book of IQ Artifact you experience and log what it was and how it was resolved, it will help you as you learn to identify artifacts that you encounter (as you might not see it again for 6 months), it will help limit time spent with trial and error on problems and it can help cut down on overall downtime due to a problem.

We were the first install in our region and thus it has been a learning experience for both us and our CSE's.

Thank you for the information Tracey!

I feel that the more info we have on stuff to check the better off we will be.

How would you know if your RIP software is out of date?

You ask Xerox.