Has anyone seen the website which xerox have setup igen3 knowledge centre, problem is i cant seem to logon to it. ive tried contacting xerox and the knowledge centre email addresses to find out where i can register but as always no response. anybody experiencing the same diffulcity

Here is a link that takes you to the Igen Support section of X's website. I haven't found it very helpful, thus far. It seems to repeat basic info in your Customer Maintenance Manual or is so general that it tells you nothing about your problem, other than have you done your maintenance or are you a trained operator or Call for Service. This section has never asked me for a password. Cut and Paste the following into your web browser to view the site.

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=x_dcigen3f_en,Company={683D76C8-B5C5-416E-9754-DD015FDB4F2E},ts=x_main_en,ques=ref(Country):str(USA),ques=ref(Prod_DCiGen3):str(DocuColor_iGen3),question=ref(ProdFamily):str(Prod_DCiGen3),varset=Xcntry:USA,varset=Xlang:en_US,varset=prodID:DocuColor_iGen3,varset=prodName:Xerox%20iGen3

For the GSN site for Igen customer and maintenance bulletins, your company should have received the UserID & password during operator training.

whats the GSN site? ive been on X's support site highly amusing i found. "press reset" or "call for assistance" how helpful

The GSN site is where Xerox Posts Customer Maintenance and Safety Bulletins and other general information on for operators for the IGen. As stated before the Userid and password is Igen Customer specific and was given to the operators during the three week operator training. If your company has lost it's Login/password, you should contact your CSA or CTIS to see about getting this reissued.

Thanks i found the site and my passwords.